Frequently Asked Questions
Everything you need to know about your Soleil Supplies experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 5-7 business days depending on your location.
How do I initiate a return or exchange?
We want you to love your style. If you are not satisfied, you can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
Soleil Supplies accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainable materials by 2026.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.